Phone:+254 798 845 545 Nairobi, Kenya Office Building Number

Privacy Policy

At Krish & Marsh Tours, we are committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, vehicle rental services, vehicle leasing services, or communicate with us.

Effective Date: January 1, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide when making inquiries, booking services, completing forms, or contacting our team.

2. Personal Identification Information

Information collected may include your full name, telephone number, email address, identification details, driver's licence information, and other details required to provide our services.

3. Vehicle Rental Information

When booking vehicle rental services, we may collect information necessary to verify eligibility and facilitate reservations.

4. Vehicle Leasing Information

For leasing services, we may collect additional information necessary to evaluate, manage, and administer leasing agreements.

5. Website Usage Data

We may automatically collect information about how visitors interact with our website, including pages viewed, browser type, device information, and general location data.

6. Cookies and Similar Technologies

Our website may use cookies and related technologies to improve user experience, analyse website traffic, and enhance website functionality.

7. Purpose of Information Collection

Information is collected to provide services, process inquiries, manage bookings, improve customer experience, and support business operations.

8. Customer Communication

We may use your contact information to respond to inquiries, provide booking updates, send service-related notifications, and offer customer support.

9. Marketing Communications

With your consent where required, we may send promotional information about our services, offers, or company updates.

10. Service Improvement

Information collected may be used to evaluate and improve our services, website functionality, customer support processes, and overall user experience.

11. Information Security

We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access or disclosure.

12. Third-Party Service Providers

We may engage trusted third-party service providers to assist with website operation, payment processing, communication services, and business administration.

13. Information Sharing

We do not sell, rent, or trade personal information. Information may only be shared where necessary to provide services or comply with legal obligations.

14. Legal Compliance

We may disclose information when required by applicable laws, regulations, court orders, or lawful governmental requests.

15. Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected.

16. Accuracy of Information

Customers are encouraged to ensure that information provided to us remains accurate and up to date.

17. External Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party websites.

18. Children's Privacy

Our services are intended for adults and authorised organisations. We do not knowingly collect information from children without proper authorisation.

19. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information where permitted.

20. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates become effective upon publication on our website.

Contact Us

If you have questions regarding this Privacy Policy, please contact Krish & Marsh Tours.

Phone: +254 798 845 545

Nairobi, Kenya